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Understand Your Rights on dewi17

These legal terms set out how your account, your wallet transactions, and your data are handled on dewi17. Access to the platform depends on local law and is available only where permitted in your eligible region.

Account TermsData & PrivacyDANA, OVO, GoPay UseEligibility by RegionContact & Disputes
dewi17 Understand Your Rights on dewi17
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data, wallet information, and transaction history are stored securely and accessed only where operationally necessary. We apply standard encryption to data transmitted between your device and our platform, covering DANA, OVO, and GoPay payment flows. You can request a summary of the data we hold on your account by contacting support through your logged-in session.

Data Retention

We retain your account and transaction data for the period required under applicable law. After account closure, data is held for the legally required retention window, then deleted.

Cookie Use

We use session and analytics cookies to keep your login active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account and review recent wallet activity.

Data Access Requests

To request a copy of your personal data or ask us to correct an error, submit a written request through the account help channel. We will respond within the timeframe set by applicable law.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about these terms, want to raise a dispute, or need to request a data review, our support team handles legal and account queries directly. You can reach us through live chat, email, or our dedicated account help channel — all accessible from your logged-in account page.

Live Chat Start a chat from your account dashboard. Our team handles legal queries, wallet dispute questions, and policy clarifications. Available through the platform's help section.
Email Support Send your legal query or data request by email through the contact form in your account settings. We aim to respond with a written record for your reference.
Account Help Channel For DANA, OVO, or GoPay transaction disputes linked to a policy matter, use the dedicated account help channel listed under support in your profile page.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights, and wallet policy on dewi17. If your question is not covered here, reach out through live chat or the account help channel.

These terms apply to anyone who opens and uses a dewi17 account. Eligibility depends on local law and is available only in regions where access is permitted.

No. You must use a wallet registered in your own name. Using a third-party DANA, OVO, or GoPay account may result in account suspension pending a verification review.

Submit a data access request through the account help channel when logged in. We will confirm receipt and respond within the timeframe applicable law requires.

After account closure, we retain your data for the legally required period and then delete it. You can ask support to confirm the specific retention timeline for your account.

If a DANA, OVO, or GoPay transaction does not reflect correctly on your account, contact support with the transaction reference. We review wallet logs and respond with a written outcome.

We notify you through your registered account channel when terms are updated. Continuing to use the platform after an update means you accept the revised version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.