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How dewi17 Handles Your Personal Information

When you open an account with us and connect your DANA, OVO, or GoPay wallet, you share personal data — and we take that seriously.

Account data protectionWallet info handled securelyYour rights, clearly explainedContact us to update or delete dataApplies to all Indonesia-eligible accounts
dewi17 How dewi17 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through live chat, email, or your account dashboard. We aim to respond to all data-related requests as quickly as our review process allows — complex cases may take longer, and we will keep you updated throughout.

Team online

Live Chat

Start a live chat from any page on dewi17 and ask for a privacy or data request. Our team will open a dedicated case for you.

Email Support

Send your data access or deletion request by email. Include your registered phone number and the e-wallet — DANA, OVO, or GoPay — linked to your account.

Account Dashboard

Log in and navigate to your account settings to review the personal details we hold, update your contact information, or submit a data removal request.

HOW WE PROTECT YOUR DATA

Security, Retention, Cookies, and Your Rights

We use SSL encryption across all pages and account flows, including at the point where your DANA, OVO, or GoPay wallet details are entered. Your account password is stored in hashed form — we do not hold it in plain text. Access to personal data internally is limited to staff who need it for specific operational purposes, and all access is logged.

SSL Encryption

Every page on dewi17 runs over SSL. Your wallet details and account credentials are encrypted in transit and never stored in plain text on our servers.

Cookie Controls

We use session and preference cookies to keep you logged in and remember your deposit method. You can clear or block cookies via your mobile or desktop browser settings at any time.

Data Retention

Your data stays on record while your account is active. After closure, we retain only what applicable regulations require, then delete it — including wallet references for DANA, OVO, and GoPay.

Your Access Rights

You can request a copy of the data we hold on you, ask us to correct inaccuracies, or ask for full deletion — subject to any legal retention obligations in your eligible region.

Common Questions About Your Privacy on dewi17

These are the questions we hear most often about data, account privacy, and your rights as someone who has opened an account with us. If your question is not here, live chat is the fastest way to get a direct answer from our team.

We collect your name, email, phone number, and the e-wallet details — DANA, OVO, or GoPay — you use to fund your account. Session and device data are also recorded for security purposes.

We share data only with payment processors handling your DANA, OVO, or GoPay transactions and with fraud-prevention partners. All sharing happens under confidentiality agreements. We do not sell your data.

Contact us via live chat or email and request a data access report. Include your registered phone number so we can verify your identity before sending anything.

Yes. Submit a deletion request through your account dashboard or via email. We will remove your data once any legally required retention period under applicable local regulations has passed.

Cookies keep your login session active and remember your preferred deposit method — for example, GoPay or OVO. Clear them anytime through your mobile browser settings without affecting your account.

Reach our support team immediately via live chat. Provide your account email and registered phone number. We will investigate and respond with a case update as quickly as the review allows.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.